Shipping + Handling
Made to order deadline is November 2017
Rachel’s jewellery & silverware can be delivered worldwide. Your shipping address will be asked for when you place an order. Depending on where you live the shipping costs will vary, so please ensure you choose the correct country for delivery.
Standard Shipping: Items will be posted within 4 working days.
Express Shipping: (UK only). Items will be posted next working day to arrive the following working day.
All jewellery will be sent via Royal Mail Special Delivery and will need signing for on receipt of the item.
REW will do their best to meet any deadlines if you require an item for a specific date. Please contact the REW Team to discuss your requirements. Due to the handmade nature of Rachel’s designs, if an item is out of stock at the time of purchase please allow 2 – 4 weeks for jewellery & 4 – 6 weeks for silverware to ensure a delivery date can be determined.
Parcels are guaranteed to arrive by 1pm and require a signature. Should you miss your delivery A Special Delivery card will be left providing you with the option to have the item redelivered at a later date, or to collect your parcel from your local collection depot.
International – Airsure & International Signed For services. Parcels take between 3 and 7 days, depending on destination. Postal addresses must be accurate and complete to guarantee delivery. All payments must be received and authorised before shipment.
WHERE ARE MY GOODS?
Contact Rachel if your jewellery or silverware is not delivered to you in the agreed lead-time and she will give you information on the progress of your order. Please include as much information as possible about the order to help speed up the process.
Contact email address: firstname.lastname@example.org
International customers are responsible for any duties and/or taxes that may be imposed on the item on arrival at the destination country. Rachel has no control over these charges.
Work shipped outside the UK will be sent via insured postage. The commercial invoice will have Terms of Sale as- CIP (•CIP Carriage and Insurance Paid To).
“Carriage and Insurance Paid To” means that the seller delivers the goods to the carrier or another person nominated by the seller at an agreed place (if any such place is agreed between parties) and that the seller must contract for and pay the costs of carriage necessary to bring the goods to the named place of destination.
The seller also contracts for insurance cover against the buyer’s risk of loss of, or damage to, the goods during the carriage. The buyer should note that under CIP the seller is required to obtain insurance only on minimum cover. Should the buyer wish to have more insurance protection, they will need either to agree as much expressly with the seller or to make their own extra insurance arrangements.
Parcels take between 3 and 7 days, depending on destination. Postal addresses must be accurate and complete. All payments must be received and authorized before shipment.
International customers are responsible for any duties and/or taxes that may be imposed on the item on arrival at the destination country. REW has no control over these charges.
If your jewellery or silverware is damaged in transit or faulty when it arrives, you must notify REW within 7 days. Our team will then contact you about the next stage.
We will only accept back jewellery in its original unworn condition. Failure to do this will mean that REW is unable to accept returned goods. Refunds are solely at the discretion of REW.
In the interests of fraud prevention, your refund will be issued by the same method that you paid within 28 days of receipt of the return.
A parcel that is being returned from outside the UK is the buyer's responsibility to ensure taxes, duties and postage are paid and it arrives at our address safely. It MUST be returned using an insured signed for delivery service. Please take care when packaging parcels up for return. All we ask is that you make sure items are well packed so that they will be protected during transportation.